xojili FAQ — Find Your Answer Fast

Creating an xojili account is free and takes only a few minutes on any device. Head to the Register page and fill in your mobile number or email address, then choose a secure password for your account. You will receive a one-time PIN on your registered contact to verify your identity — enter it to activate your account immediately. Once verified, you can log in, explore the full Game Lobby, and make your first deposit in Philippine pesos right away. Registration is open to all eligible players in the Philippines who are at least 21 years of age. Make sure the details you provide are accurate, as they will be used for account verification and withdrawals. If you run into any issues during sign-up, our 24/7 support team is ready to assist you.

All players must be at least 21 years old to register and play on xojili, in line with Philippine gaming regulations. You must also be a resident of or physically located in the Philippines at the time of play. Players who are found to be underage or ineligible will have their accounts suspended and any winnings forfeited. We take responsible gaming seriously and have measures in place to verify player ages during the registration and withdrawal process. If you are unsure whether you qualify, please review our Responsible Gaming page for full details. We encourage all players to play within their means and to reach out if they need support managing their gaming activity.

If you have forgotten your password, click the "Forgot password?" link on the Login page to start the reset process. A recovery link or one-time PIN will be sent to your registered mobile number or email address — follow the instructions to set a new password. The entire process takes less than two minutes and works on any mobile browser or desktop. Make sure your new password is strong and unique to keep your account secure. If you do not receive the reset message within a few minutes, check your spam folder or request a resend from the same screen. For further assistance, our support team is available 24/7 and can help you regain access to your account quickly.

No — each player is permitted to hold only one active account on xojili. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended. If you believe a duplicate account was created by mistake, please contact our support team immediately so we can resolve the issue. Having a single account also ensures your VIP points, bonus history, and transaction records are all kept in one place for easy management. We recommend keeping your login credentials safe and not sharing them with anyone else to avoid unauthorised access.

You can update certain personal details — such as your contact number or email address — from within your account settings after logging in. Some changes, particularly those related to your legal name or identity documents, may require verification before they take effect. This is to protect your account from unauthorised changes and to ensure your withdrawal details remain accurate. If you need to update sensitive information and are having difficulty doing so through your account dashboard, contact our support team directly and they will guide you through the process. Always make sure your registered details match the payment method you use for withdrawals to avoid delays.

The xojili Game Lobby offers a wide variety of entertainment options for players across the Philippines, including sports betting markets, live dealer casino-style tables, online bingo rooms, and more. Sports betting covers popular local and international events, with markets updated in real time so you can place bets on live matches as they unfold. The live dealer section brings the atmosphere of a real casino directly to your screen, with professional dealers running games around the clock. Bingo rooms are available for players who prefer a more relaxed, community-style game format with regular draws throughout the day. New games and betting markets are added regularly, so there is always something fresh to explore each time you log in. All games are accessible directly through your mobile browser without needing to download any additional software.

No app download is required to enjoy any of the games on xojili. The entire platform — including the Game Lobby, live betting, bingo rooms, and your account dashboard — is fully accessible through your mobile browser on both Android and iOS devices. The site is built with a mobile-first design, meaning the layout and controls are optimised for touchscreen use on any screen size. This also means you always have access to the latest version of the platform automatically, without needing to update an app manually. Simply open your preferred browser, navigate to xojili.bet, log in, and start playing — it is that straightforward.

xojili is committed to providing a fair and transparent gaming environment for all players in the Philippines. The games available on the platform use certified random number generation systems to ensure outcomes are genuinely unpredictable and unbiased. Live dealer games are streamed in real time with professional dealers, adding an additional layer of transparency to the experience. We operate under applicable Philippine gaming regulations and take our compliance obligations seriously. If you ever have concerns about the fairness of a specific game result, you can contact our support team and we will review the relevant records with you. Responsible and fair play is at the core of everything we do at xojili.

Bingo rooms on xojili are accessible directly from the navigation bar by clicking the Bingo link, or from within the Game Lobby once you are logged in. You will need an active account balance to purchase bingo cards and join a room. Draws run throughout the day at regular intervals, so there is almost always a game in progress or about to start when you visit. The bingo interface is fully mobile-friendly, making it easy to play on your phone during your commute or at home. Check the Promotion page regularly, as special bingo bonuses and free card offers are occasionally available for active players.

xojili offers 24/7 customer support for all registered players in the Philippines. You can reach the support team by emailing [email protected] at any time, and a member of the team will respond as quickly as possible. For faster resolution of urgent issues — such as login problems, missing deposits, or withdrawal delays — include your registered mobile number or email address and a brief description of the issue in your message. Our support team is trained to handle a wide range of account, payment, and technical queries, so do not hesitate to reach out regardless of how small the issue may seem. We aim to resolve all queries promptly and professionally so you can get back to enjoying the platform with minimal disruption.

Yes — xojili uses industry-standard encryption to protect all personal and financial data transmitted through the platform. Your login credentials, payment details, and account information are stored securely and are never shared with unauthorised third parties. We also offer optional two-step verification for your account, which adds an extra layer of protection by requiring a one-time PIN in addition to your password when signing in from a new device. We strongly recommend enabling this feature for maximum account security. For full details on how we collect, store, and use your data, please review our Privacy Policy page. If you ever suspect unauthorised activity on your account, contact our support team immediately so we can investigate and take protective action.

xojili is committed to promoting safe and responsible gaming for all players in the Philippines. We provide tools and resources to help players manage their gaming activity, including the ability to set personal limits and access self-exclusion options if needed. Our Responsible Gaming page contains detailed guidance on recognising problem gambling behaviour and links to professional support organisations available in the Philippines. If you feel that your gaming is becoming difficult to control, we encourage you to use the available tools or contact our support team — we are here to help without judgement. All responsible gaming features are accessible from your account settings after logging in. We believe that gaming should always be an enjoyable form of entertainment, and we take our duty of care to our players seriously.

If you suspect that someone else has accessed your xojili account without your permission, change your password immediately using the account settings or the "Forgot password?" option on the Login page. Then contact our support team at [email protected] right away, providing as much detail as possible about the suspicious activity you have noticed. Our security team will review your account logs and take appropriate action to secure your account, which may include temporarily suspending access while the investigation is underway. To prevent future incidents, enable two-step verification on your account and avoid using the same password across multiple platforms. Never share your login credentials with anyone, and be cautious of phishing messages that claim to be from xojili asking for your password or personal details.